You’re welcome to the FAQ page, we hope the following information do help you find an immediate answer to your query. However, if you want to know more details, please do not hesitate to contact our online service or email us: firstname.lastname@example.org We’re pleased to serve you at any time!
Q: I am a new customer and don’t know how to place an order, What should I do? Can you give me a hand?:
A:Firstly welcome to our website. We offer a step-by-step guide for placing an order, just follow us:
1. Browse the website
Enter our website and have a look! First you can browse through the product pages and choose the product styles that you like. We are proud of showing several vivid detail drawings!
2. Search your favorite cufflinks by category
You can narrow down your search by browsing through different category. We offer different styles of cufflinks by category, for example, you can search the latest fashion cufflinks by browsing “New Products”.
3. Looking over more details about a product
After finding your favorite product styles, then you can click on the product to see more details of the item, which is located under the picture and next to the price. This will bring up a larger picture, which you can zoom in on, and more details are listed under the item.
4. Your Shopping Cart
After selecting your favorite items and want to buy, please edit the quantity you want and click the button “Add to Cart. Then, decide whether to “Shopping Continue ” or “Go to Checkout”. After that, fill in and confirm your truly personal information, and check your order and payment. After your payment, please contact our online service or email us.(if you have any questions before or after your payment, just contact us)
Q: Do you ship internationally?:
A: Yes.We offer door to door shipment, fast and safe! Free shipping over $199 per order!
Q: How long does the shipment take?:
A:It all depends.
In most cases, North America(US, Canada) usually needs 5-10 days, European 10 days. We will delivery your item as soon as possible. So that you can receive your item in the shortest time.
For further information regarding delivery, please contact us.
Q: Is your website secure?:
A:We are committed to protect customer’s privacy. The information you provide won’t be given or sold to any outside party. We only share your shipping address and phone number with the courier company to delivery your order. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order.
Q:How to pay the items I buy?:
A:We accept payment of Western Union, Wire Transfer Payment, and Credit Card. If you are not sure whether your card works, pls feel free to ask us. We are glad to serve you!
Q:Are your product qualities guaranteed?
A:We have our own cufflinks factory and cufflinks designer, with the 1st-class production line, guarantees the supply of superior products.
Q:Can I pay over the telephone?
A:Sorry to say we do not have the hardware in the office, we only accept orders via the internet. Alternatively you can pay by VISA or PayPal.
Q:Is it safe to order online with a credit card?
A:The secure server software (SSL) encrypts all information you input before it is sent to us.
Q:Which payment do you accept?
A:we accept a range of online payment methods. Once your transaction is completed you will get instant access to our members area. PayPal VISA and any other credit cards are available.
Q:Is your price competitive?
A:Our price are really competitive, offer the charming wholesale price! The more you buy, the more you save!